REAL Reviews about Mattress Firm (2023)

Irena of Fort Collins, CO Verified Reviewer

Original review: Feb. 6, 2023

We purchased a new Mattress and box spring at the Mattress Firm on 4312 S. college Ave. in Fort Collins, Colorado 80525. Our sales rep. was ** who did an amazing job with informing us about the different products available. We ended up buying an mattress and box spring set and also bought the Platinum Service for delivery. Everything went like clockwork when it came to the delivery. The delivery gentlemen were truly that!, wonderful from start to finish. ** and his co worker ** were very efficient and polite. Couldn't have asked for better service and delivery updates. Thank you for a great product and service. Irena. I give it a perfect rating.

Melissa of Missouri City, TX Verified Reviewer

Original review: Jan. 8, 2023

Mrs. Harriet ** was on her A game as she greeted me with her knowledge and kind smile. Harriet's outstanding customer service and informative voice was nothing less than exceptional in my purchase for a good night sleep. Not only did she maintain my ear with her knowledge, she created a platform of maintaining me as a forever Mattress Firm consumer! She didn't attempt to hassle my decision in making my purchase, she made it comfortable and I am lucky enough to have had an awesome experience with Mrs. **. EXCEPTIONAL LADY.

T of Houston, TX Verified Reviewer

Original review: Nov. 13, 2022

Yesterday, 11/12, my husband and I went to Mattress Firm on 45N and Parker to purchase a new mattress. I spoke to Kenyja the day before and was unable to show up the day. When we arrived we were immediately approached by the welcoming staff and asked for Kenyja. While we a waited we were shown the choice we made online and our questions were answered about it. Soon after Kenyja joined us with her expertise and assisted us with making an even better choice along with choosing the bedding we wanted, warranty, and showed us options we would not have otherwise known about. Thank you for the amazing experience.

Peggy of Myrtle Beach, SC Verified Reviewer Verified Buyer

Original review: June 28, 2022

My husband and I walked into the Mattress store at 12182 HWY 17 Murrells inlet SC and our sleep expert ** was super. He helped us find the perfect twin set for our grandson who will be here in 2 weeks. Also he recommended an adjustable base for our king bed that we find very hard to get a good night sleep on. Can not wait to try it out. Delivery was the next day and the drivers were very courteous, polite and efficient. Could not do enough. I would recommend this location highly. We were very pleased.

Stephanie of Crescent City, FL Verified Reviewer

Original review: April 23, 2022

I mistakenly put the wrong city for my shipping and my mattress got lost in the mail. It said delivered. I was petrified it would take weeks to get my bed to me. Mattress Firm immediately sent me out another bed without making me wait for any long process. They were great. My mattress is so comfortable. It was described as plush and it is just that. Very soft and not firm. I built my plate form with headboard quick and easily, since I ordered online and didn’t opt for anyone to build it for me. Overall great experience. Customer service was excellent. Bed is comfortable.

Kim of Lake City, SC Verified Reviewer

Original review: Jan. 31, 2023

Waited all day for my delivery after 3 weeks after scheduling my appointment and my mattress was never delivered. Spoke to chat rep and was given a time-frame. Still no mattress after waiting 4 hours. Called back and delivery appointment was res.

M of Bloomingburg, NY Verified Reviewer

Original review: Jan. 27, 2023

We bought this mattress 6 months ago for what I consider a lot of money for someone like me, elderly and on a fixed income. The mattress is sagging terribly. I called the store I bought it at and they told me I can only put in for a warranty claim online and gave me the webpage address. Now I have 2 choices, I can do the claim myself, or have a rep come to examine the mattress for $89!!!. I chose to do it myself and started answering the questions to put it in motion.

Martha of San Mateo, CA Verified Reviewer

Original review: Jan. 13, 2023

I purchased a mattress from the San Mateo California store on El Camino. It was during one of their holiday half off premonitions. I found out it was the normal cost for the mattress. The side support failed right away. They said they would let me return it if I didn't like it in 90 days and gave me a 10 year warranty. I

They sent movers to take it back.... They said it was stained. (It wasn't.) I had purchased a waterproof mattress cover they suggested. I then called the store I had purchased it from and asked what was going on? They sent movers out with my replacement mattress. As the movers had done the time before they called the warehouse who told them to find a stain and refuse replacement. The movers actually told me this was what the warehouse had them doing all day long. I am stuck with the had mattress... Don't make my mistake!

Lynn of Casco, MI Verified Reviewer

Original review: Jan. 5, 2023

In early December of 2022 placed an order online for a mattress and it was suppose to come with a free pillow so we placed the order online for this mattress and the mattress was supposed to be delivered between 12/22-12/28. We got the pillow in about 4 days so on 01/03/2023 I called the place and asked them when should we be receiving this mattress, they then told me that there wasn't an order placed for the mattress so I said to them, "You mean to tell me that I paid $179 for a pillow?" I then said I would like a refund. The lady told me that they can't refund or return the pillow so needless to say I will NEVER order from this place again and I sure hope it will help somebody else out there that might have been thinking about doing the same.

Joyce of Fulton, MS Verified Reviewer

Original review: Jan. 4, 2023

We purchased an adjustable bed frame from Mattress Firm in November. The sales guy told us it was out of stock but guaranteed one for us by December 20. On December 18 I called and inquired about it and was told they would start searching for us one. They said they would call me back. I had to keep calling them back. They finally located us one and brought it to us and set it up on December 28. It was supposed to help with my husband’s snoring, bad back and other things. It did none of these things! We were told there is no returns so now we are stuck with an expensive bed that neither one of us can sleep on. Do not trust this store!